Payment Policy

BRG accepts major credit cards, PayPal, and Cryptocurrency. Call (515)329-0120 Mon-Sat 10-4 CST with any questions.

Shipping Policy

BRG will usually ship your item(s) within one business day of payment clearing. Orders received after 4 p.m. are processed on the next business day. Friday, weekend and holiday orders will be processed and ship on the next coming business day.

Return Policy

Used & Vintage items may be returned within 7 days of the delivery date.

New Items - 14 days

New items may be returned within 14 days of the delivery date.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refund

Buyer receives full refund in their original payment method less any shipping charges.

Special Order Policy

BRG is pleased to offer custom shop instruments from Buddy Blaze Guitars, Dean USA Custom Shop, and G&L Guitars.  In addition, we will special order merchandise through our regular suppliers as needed by our customers.  
All Custom Shop and Special Orders are subject to:
*Payment in full at the time of the order
*No changes to order after theorder is placed with the manufacturer
*Shipping charges are the responsibility of the customer unless specified at time of purchase
*BRG is not responsible for delays on the part of our vendors.  Every effort will be made to keep the customer informed of any delays, should they occur.